- Due to the nature of the Australian Pink Diamond Exchange, You acknowledge and agree that you will not be entitled to a return or refund of an Online Order if you change your mind regarding the products ordered.
- Where you claim there is a fault or defect for any product purchased and delivered to you pursuant to an Online Order, the Seller will arrange for an appropriate and relevant jewellery expert to determine the alleged fault or defect upon the return of the product to us. You must return the product to the office of the Seller located at Suite 4, 123 Clarence Street, Sydney NSW 2000 within a reasonable time of purchase. Alternatively, the Seller can arrange for a courier to collect the product from you at your cost.
If the product is determined to be faulty or defective and returned in the same condition as it was dispatched:
(a) if you elected to return the goods by courier, the Seller will reimburse, upon proof of receipt, the cost of that courier; and
(b) the Seller will refund the amount paid by you for the relevant product.
If the product is not determined to be faulty or defective, the Seller will return the product to you.
Where the Seller agrees to provide you with a refund, we reserve the right to refund to you the amount less any commission already paid to the relevant financial institution managing the transaction. Any refund we make will be by the same payment method used to purchase the product.